1. What Is SCORES?
SEBI Complaints Redress System (SCORES) is an online platform where investors can lodge complaints against any entity regulated by SEBI — brokers, mutual funds, listed companies, depositories, and more. It's your direct line to regulatory intervention.
2. What Complaints Can You File?
Common complaint categories include:
- Broker-related: Unauthorized trading, delayed payouts, incorrect charges, platform issues
- Company-related: Non-receipt of dividends, bonus shares, annual reports, or AGM notices
- Mutual fund-related: Delayed redemption, incorrect NAV application, mis-selling
- Depository-related: Incorrect demat holdings, unauthorized pledge, transfer issues
- IPO-related: Non-allotment despite application, refund delays
3. How to File a Complaint
- Register: Create an account on scores.sebi.gov.in using your PAN and mobile number
- Select entity: Search for the broker, company, or intermediary against whom you're complaining
- Describe the issue: Be specific — include dates, amounts, contract note numbers, and screenshots
- Upload evidence: Attach contract notes, bank statements, email exchanges, and screenshots
- Submit and track: You'll receive a complaint number to track progress
4. The Resolution Timeline
| Stage | Timeline | What Happens |
|---|---|---|
| Entity response | 30 days | The entity must respond to your complaint |
| Investor satisfaction | 15 days | You can accept or reject the response |
| SEBI intervention | If unresolved | SEBI takes up the matter directly |
| Arbitration/Ombudsman | If needed | For complex disputes, arbitration may be ordered |
5. Tips for a Successful Complaint
- Be specific: "My broker charged excess brokerage" is weak. "On 15-Jan-2026, contract note XXXXX showed brokerage of ₹2,500 against the agreed rate of 0.05% which should be ₹1,200" is strong.
- Attach evidence: Every claim needs documentary proof
- Follow timelines: Respond promptly when SEBI or the entity asks for clarification
- Escalate if needed: If SCORES doesn't resolve the issue, you can approach the Ombudsman
6. Limitations of SCORES
SCORES is powerful but not perfect:
- Only for SEBI-regulated entities: Can't file against unregistered advisors or Ponzi schemes
- No compensation guarantee: SEBI can direct action but doesn't directly compensate you
- Time-consuming: Complex cases can take 6-12 months
- Technical issues: The portal itself has had usability complaints
7. Beyond SCORES: Other Options
- Exchange investor grievance cells: NSE and BSE have their own grievance mechanisms
- Ombudsman: For disputes above ₹10 lakh or where SCORES fails
- Consumer courts: For deficiency of service
- Civil courts: For fraud or large financial losses
💡 Key Takeaway
SCORES is a powerful tool that's underutilized by retail investors. Document everything, file promptly, and be specific. The mere act of filing a SCORES complaint often forces entities to resolve issues they'd otherwise ignore.